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Customer Service
020 8953 7833
Contact Us Form
ShippingFAQs

United States

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Returns

I have a problem with the item I received, what should I do?

If there is an error with the item or the spelling made by us we will exchange it for you.

If there is a possibility that the item is faulty we may ask fro images or for you to send the item back to us for inspection before an exchange is sent.

When you are returning items please ensure you include a note including your order number, full name and address and a brief explanation of the issue. This will avoid any delays when the item is received. We will advise what postage level to use when returning an item if applicable.

What is your refund/exchange policy?

You may return any non personalised or non custom made to order item within 14 days of receipt for a refund.

Postage will only be refunded at the basic level if the full order is returned. Any upgrded postage is non refundable.

We will deduct a £3 handling fee per item from your refund. This is for sanitising the items before we are able to re stock them. This is applicable even if the item is unworn.

The buyer is responsible for the return postage costs. We are not resposible for returns that have not been received back by us.

Personalised items are custom made to order and are non returnable. Some of our non personalised items are custom made to order and where applicable this is specified in the description. This relates to all of our pendants and initials.

If you require an exchange please note this clearly inside the packet, together with your order number and your contact number, We will use this number to call you to take payment for any difference, labour (if applicable) and postage.

All items being returned must be in their original condition and packaging.

All items are inspected before refunds or exchanges are processed.